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# Balance and credits

> Understand how credits work, your wallet balance, and auto-recharge in Aura.

## How credits work

Your agent consumes credits every time it performs an activity:

* **Calls**: charged per minute of conversation. The longer the call, the more credits are consumed.
* **Messages**: each message sent or received consumes credits.

## Plan credits vs. wallet balance

You have two sources of credits:

1. **Plan credits**: included with your subscription and renewed automatically each billing cycle. These are used first.
2. **Wallet balance**: additional credits you top up manually. These are used when your plan credits run out.

In the **Profile** > **Billing and usage** section you can see at any time:

* Your **Available balance** in the wallet
* The **Remaining credits** from your current plan
* The date of the **Next cycle** renewal

## Top up your balance

#### Go to Billing

Navigate to **Profile** > **Billing and usage**.

#### Click Top up

Click the **Top up** button next to the available balance.

#### Enter the amount

Type the amount you want to add. There is a minimum amount per top-up.

#### Complete the payment

Click **Continue to payment** and complete the transaction. Payment is processed through Stripe.

## Auto-recharge

To make sure you never run out of balance, you can enable auto-recharge. When your balance drops below a threshold you define, it will automatically top up by the amount you specify.

#### Enable auto-recharge

In **Profile** > **Billing and usage**, toggle on **Enable automatic auto-recharge**.

#### Set the threshold

In **Recharge threshold**, enter the minimum balance that will trigger the automatic top-up.

#### Set the amount

In **Recharge amount**, enter how much will be added each time it's triggered.

> **Warning**
>
> For auto-recharge to work, you need to have a saved payment method. Without a payment method, auto-recharge will fail.

## What happens when credits run out

In your agent's settings (under the **Limits** section), you can choose what happens when plan credits are exhausted:

* **Stop**: the agent stops working until you top up or the cycle renews.
* **Use Balance**: the agent keeps working using your wallet balance.

## Spending limits per agent

If you have multiple agents, you can set a **monthly spending limit** for each one. When an agent reaches its limit, it will stop consuming credits based on the setting you chose (stop or use wallet balance).

> **Tip**
>
> Setting monthly limits per agent is a good practice to control costs, especially if you have several active agents.