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# Create and manage reservations

> Learn how to create, edit, confirm, complete, and cancel reservations in Aura step by step.

## Create a reservation manually

Although Aura creates reservations automatically when your customers get in touch by phone or message, you can also create reservations manually from the dashboard.

#### Go to the reservations section

In your agent's side menu, open **Reservations** and click the **Create Reservation** button.

#### Step 1: Information

On the first screen, fill in the basic information:

* **Customer**: Select the customer from the list or enter their information.
* **Service**: If you're in advanced mode, select the service the customer wants to book.

> **Info**
>
> Once a reservation is created, the assigned customer cannot be changed.

#### Step 2: Details

Set the specific details of the reservation:

* **Date and time**: Select the day and time for the appointment. Aura will show you the available time slots.
* **Duration**: Specify how long the appointment will last (in advanced mode, this may be predefined by the service).
* **Resource**: If you're in advanced mode and the service requires resources, select the resource (professional, room, etc.).
* **Status**: Select the initial status of the reservation (Pending or Confirmed).
* **Price**: If the service has a configured price, it will be displayed here.

#### Step 3: Confirmation

Review the reservation summary before saving:

* Verify the date, time, service, and resource.
* Add **Notes** if you need to remember something specific about this reservation (for example, "Customer arriving 10 minutes late" or "Needs wheelchair access").
* Click create to save the reservation.

## View reservation details

To view or modify an existing reservation, click on it in the reservations list or on the calendar. A side panel will open showing all the **Reservation details**:

* **Date and time** of the appointment
* Current **Status**
* Service **Duration**
* Booked **Service**
* Assigned **Resources**
* **Custom fields** (if any)
* Additional **Notes**
* Service **Price**
* Creation and last update dates

## Manage reservation status

Each reservation has a status that you can change as things progress:

| Action       | What it does                    | When to use it                                                    |
| ------------ | ------------------------------- | ----------------------------------------------------------------- |
| **Confirm**  | Changes the status to Confirmed | When you've verified the appointment will take place              |
| **Complete** | Changes the status to Completed | When the customer has attended and the service has been performed |
| **Cancel**   | Changes the status to Canceled  | When the appointment is not going to happen                       |

> **Warning**
>
> You cannot delete a reservation that is in Confirmed status. If you need to remove it, you must cancel it first.

## Filter reservations

In the reservations list, you can use filters to quickly find what you're looking for:

* **Status**: Filter by Pending, Confirmed, Completed, or Canceled.
* **Channel**: Filter by the channel through which the reservation was created (Call, Message, Manual, etc.).
* **Date range**: Show only reservations within a specific time period.