> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.aura.konceptservices.com/english/capabilities/support-and-tickets/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.aura.konceptservices.com/_mcp/server.

# Support & Tickets

## Docs

- [How support works](https://docs.aura.konceptservices.com/english/capabilities/support-and-tickets/how-support-works.md): Understand how your Aura agent automatically creates and manages support tickets during calls and messages.
- [Configure support](https://docs.aura.konceptservices.com/english/capabilities/support-and-tickets/configure-support.md): Define how your agent should act when it can't resolve a support case on its own.
- [Escalation and callback](https://docs.aura.konceptservices.com/english/capabilities/support-and-tickets/escalation-and-callback.md): Configure how your agent transfers calls to humans and collects information for return calls.
- [Manage tickets](https://docs.aura.konceptservices.com/english/capabilities/support-and-tickets/manage-tickets.md): Learn how to view, filter, and manage the support tickets generated by your agent.