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# Connect WhatsApp

> Connect your WhatsApp Business account to Aura so your agent can automatically reply to your customers.

## Prerequisites

> **Info**
>
> To connect WhatsApp, you need a **WhatsApp Business account**. Personal WhatsApp accounts are not supported. If you do not have a WhatsApp Business account yet, you can create one from the WhatsApp Business app available in your app store.

## Steps to connect WhatsApp

#### Go to Integrations

From the side menu in your dashboard, navigate to the **Integrations** section.

#### Select WhatsApp

Find the **WhatsApp** card in the list of available integrations and click on it.

#### Authorize the connection

Follow the on-screen instructions to authorize Aura to access your WhatsApp Business account. You will need to sign in with your associated Facebook/Meta account.

#### Verify the status

Once the authorization is complete, go back to the Integrations section and check that the WhatsApp status shows as **Active**.

## After connecting

Once connected, your agent will start receiving and automatically replying to WhatsApp messages. All conversations appear in the **Messages** section of your dashboard.

You can manage the following integration capabilities:

* **Send Messages**: Send replies to your customers.
* **Receive Messages**: Receive and process incoming messages.
* **Template Management**: Create, send, and manage approved message templates.

> **Warning**
>
> Remember that WhatsApp has a 24-hour window rule. Outside that window, you can only send approved templates. See the guide on the 24-hour window for more details.