> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.aura.konceptservices.com/english/communication/messages/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.aura.konceptservices.com/_mcp/server.

# Messages

## Docs

- [How messages work](https://docs.aura.konceptservices.com/english/communication/messages/how-messages-work.md): Discover how your Aura agent automatically replies to your customers' messages on WhatsApp, Instagram, and Gmail.
- [Connect WhatsApp](https://docs.aura.konceptservices.com/english/communication/messages/connect-channel/connect-whats-app.md): Connect your WhatsApp Business account to Aura so your agent can automatically reply to your customers.
- [Connect Instagram](https://docs.aura.konceptservices.com/english/communication/messages/connect-channel/connect-instagram.md): Connect your Instagram account to Aura so your agent can automatically reply to direct messages.
- [Connect Gmail](https://docs.aura.konceptservices.com/english/communication/messages/connect-channel/connect-gmail.md): Connect your Gmail account to Aura so your agent can manage and reply to emails automatically.
- [Manage conversations](https://docs.aura.konceptservices.com/english/communication/messages/manage-conversations.md): Learn how to organize, filter, and manage conversations from all your messaging channels in one place.
- [24-hour window](https://docs.aura.konceptservices.com/english/communication/messages/24-hour-window.md): Understand WhatsApp's 24-hour window rule and how it affects the messages you can send.
- [Configure agent behavior](https://docs.aura.konceptservices.com/english/communication/messages/configure-behavior.md): Adjust how your agent replies to messages: style, emojis, message splitting, and response policy.
- [Human intervention](https://docs.aura.konceptservices.com/english/communication/messages/human-intervention.md): Configure how the agent behaves when a real person steps into a messaging conversation.