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# Activate calls

> Steps to activate the call agent on your Aura account and start receiving calls automatically.

## Prerequisites

> **Warning**
>
> Before activating calls, make sure you meet these three requirements:
>
> * **Verified phone number**: Your agent must have a verified phone number in its settings.
> * **Active subscription**: You need an active subscription plan that includes calls.
> * **Available balance**: Your account must have available credits (included in your plan or topped up manually).

## How to activate calls

#### Go to Agent Settings

Navigate to **Agent Settings** from the side menu in your dashboard.

#### Open the Agent section

Inside the settings, select the **Agent** section to view the virtual assistant options.

#### Find the Calls section

Scroll down until you find the **Calls** section. Here you will see the toggle to enable or disable the service.

#### Turn on the toggle

Press the **Calls** toggle to activate the voice agent. The toggle will switch to the active position.

#### Forward your calls

Once activated, you will see the phone number where you need to forward your calls. Set up call forwarding on your mobile phone to that number.

> **Info**
>
> Turning calls on or off does not erase your configuration. You can temporarily disable the service and re-enable it without losing your voice, conversation flow, or pronunciation settings.

## Plan limits

If you have reached the maximum number of agents with an active assistant allowed by your plan, you will see a notice informing you. In that case, you will need to upgrade your plan to activate calls on additional agents.