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> For a complete documentation index, see https://docs.aura.konceptservices.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.aura.konceptservices.com/_mcp/server.

# Call history

> View the complete log of calls received by your agent, with details, transcriptions, and recordings.

## The calls table

All calls received by your agent are logged in the **Calls** section of the side menu. Here you will see a table with the following information for each call:

| Column       | What it shows                                              |
| ------------ | ---------------------------------------------------------- |
| **Contact**  | The name or number of the person who called                |
| **Duration** | How long the call lasted                                   |
| **Date**     | When the call took place                                   |
| **Status**   | Whether the call was successful, failed, or another status |
| **Cost**     | The credits consumed during the call                       |

## Filter calls

You can filter the history to find specific calls using:

* **Status**: Filter by the call outcome (Successful, Failed, Unknown, In Progress).
* **Date range**: Select a specific time period to see only calls from those dates.

## Call statuses

Each call has one of the following statuses:

#### Successful

The call was completed successfully. The agent was able to assist the customer.

#### Failed

The call could not be completed. This may be due to technical or connection issues.

#### Unknown

The outcome of the call could not be determined.

#### In Progress

The call is currently ongoing.

## View call details

When you click on a call, a side panel opens with all the detailed information:

### Details tab

Shows the general information for the call:

* **ID**: Unique identifier for the call.
* **Duration**: Total length of the call.
* **Credits**: Number of credits consumed.
* **Date**: Exact date and time.
* **Status**: Outcome of the call.
* **Summary**: An automatic summary of what was discussed during the call.

### Transcript tab

Shows the full text of the conversation, including what the agent said and what the caller said. This is very useful for reviewing that everything worked correctly.

> **Info**
>
> If the call was very short or had issues, the transcript may not be available. In that case you will see the message "No transcript available."

## Listen to the recording

If you have call recording enabled, you can play the audio directly from the details panel. Press the play button to listen to the conversation.

> **Info**
>
> The audio may take a few moments to become available after the call ends. If you see a message indicating it is being processed, wait a moment and check again.