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# Customize the voice

> Choose your agent's voice, adjust the tone, and set up the greeting message for calls.

## Choose the agent's voice

Your agent can speak with different voices. To pick the one that best fits your business, go to **Agent Settings > Agent > Calls** and look for the **Agent Voice** field.

### Available filters

You can filter the available voices to find the most suitable one:

| Filter       | Options                                                  |
| ------------ | -------------------------------------------------------- |
| **Gender**   | Male, Female, Neutral                                    |
| **Age**      | Young, Middle-aged, Older                                |
| **Accent**   | American, British, Australian, Canadian, Irish, Scottish |
| **Language** | Depending on available voices                            |

### Preview the voice before choosing

Each voice has a play button that lets you listen to a sample before selecting it. Try several voices until you find the one that best represents your business image.

> **Tip**
>
> If your business has a warm and friendly tone, try a young and approachable voice. For more formal businesses like law firms or clinics, a middle-aged voice usually works better.

## Voice tone

In addition to the voice itself, you can set the **Voice Tone** to define how the agent expresses itself. The available options are:

* **Professional**: Neutral and corporate tone.
* **Friendly**: Warm and approachable.
* **Formal**: Respectful and reserved.
* **Casual**: Relaxed and informal.
* **Enthusiastic**: Energetic and upbeat.

## Primary language

In the **Primary Language** field, you can select which language your agent will speak during calls. Make sure it matches the language your customers use.

## Greeting message

The **Greeting Message** is the first thing the agent says when answering a call. For example:

> "Hello, thanks for calling. How can I help you today?"

You can customize it to include your business name, a specific greeting, or any information you want to convey right from the start.

> **Info**
>
> A good greeting message builds trust. Include your business name so the caller knows they have reached the right place.