> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.aura.konceptservices.com/english/communication/voice/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.aura.konceptservices.com/_mcp/server.

# Voice

## Docs

- [How calls work](https://docs.aura.konceptservices.com/english/communication/voice/how-calls-work.md): Learn how your Aura agent answers calls automatically using artificial intelligence.
- [Activate calls](https://docs.aura.konceptservices.com/english/communication/voice/activate-calls.md): Steps to activate the call agent on your Aura account and start receiving calls automatically.
- [Redirect calls to Aura](https://docs.aura.konceptservices.com/english/communication/voice/redirect-calls-to-aura.md): Learn how to set up call forwarding on your phone so your Aura agent answers calls automatically.
- [Customize the voice](https://docs.aura.konceptservices.com/english/communication/voice/customize-voice.md): Choose your agent's voice, adjust the tone, and set up the greeting message for calls.
- [Conversation flow](https://docs.aura.konceptservices.com/english/communication/voice/conversation-flow.md): Design your agent's conversation flow step by step to guide calls in a structured way.
- [Custom pronunciations](https://docs.aura.konceptservices.com/english/communication/voice/custom-pronunciations.md): Define how your agent should pronounce specific words like brand names, technical terms, or abbreviations.
- [Call recording](https://docs.aura.konceptservices.com/english/communication/voice/call-recording.md): Enable call recording to review conversations and improve customer service.
- [Call history](https://docs.aura.konceptservices.com/english/communication/voice/call-history.md): View the complete log of calls received by your agent, with details, transcriptions, and recordings.
- [Limits and costs](https://docs.aura.konceptservices.com/english/communication/voice/limits-and-costs.md): Understand how call limits, the credit system, and associated costs work.