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# Redirect calls to Aura

> Learn how to set up call forwarding on your phone so your Aura agent answers calls automatically.

## The forwarding number

When you activate calls in Aura, the system assigns you a phone number to forward your calls to. You can find this number in **Agent Settings > Agent > Calls**, just below the activation toggle.

> **Info**
>
> The forwarding number is unique to your agent. Make sure you copy it correctly when setting up call forwarding on your phone.

## Types of call forwarding

You can choose in which situations you want calls to be forwarded to Aura. These are the most common options:

#### All calls

All incoming calls will be automatically forwarded to Aura. Your phone will not ring; the agent will answer all calls directly.

#### If unanswered

The call is forwarded to Aura only if you do not answer after a few seconds. Ideal if you want to try answering first and let the agent handle it when you cannot.

#### If powered off

The agent will answer calls only when your phone is turned off or out of coverage.

#### If busy

The call is forwarded to Aura when you are on another call and cannot answer.

#### Cancel forwarding

Disables all call forwarding so you receive calls directly on your phone again.

## How to set up call forwarding

To set up call forwarding, you need to dial a special code in your phone's dialer app, followed by the Aura forwarding number. The code depends on the type of forwarding you want to activate.

> **Warning**
>
> The exact codes vary depending on your phone carrier (AT\&T, Verizon, T-Mobile, etc.) and your line type. Check with your carrier for the call forwarding codes that apply to your line.

As a general reference, forwarding codes usually follow this format:

| Forwarding type       | Common code                     |
| --------------------- | ------------------------------- |
| All calls             | `**21*[number]#` and press call |
| If unanswered         | `**61*[number]#` and press call |
| If powered off        | `**62*[number]#` and press call |
| If busy               | `**67*[number]#` and press call |
| Cancel all forwarding | `##002#` and press call         |

Replace `[number]` with the forwarding number shown in your agent settings in Aura.

> **Tip**
>
> If you are unsure which codes to use, contact your phone carrier and ask them to set up call forwarding to the number you provide.