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> For a complete documentation index, see https://docs.aura.konceptservices.com/llms.txt.
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# Practical examples

> Explore real-world automation setups for the most common use cases in your business.

## Ready-to-use automations

Below you'll find detailed automation examples you can set up in your business. Each one includes the exact values to enter in every field.

#### Appointment reminder 24 hours before

Send a message to the customer one day before their appointment so they don't forget.

| Field              | Value                                                             |
| ------------------ | ----------------------------------------------------------------- |
| Event name         | 24h appointment reminder                                          |
| Type               | Event-based                                                       |
| Triggering event   | Booking confirmed                                                 |
| Send timing        | Before                                                            |
| Time amount        | 24                                                                |
| Time unit          | Hours                                                             |
| Template           | Your reminder template (with variables like name, date, and time) |
| Filter by services | Empty (applies to all)                                            |

**Suggested template:**

```
Hi {{name}}, just a reminder that you have a {{service}} appointment tomorrow at {{time}}.
If you need to cancel or reschedule, reply to this message.
```

#### Instant booking confirmation

As soon as a customer makes a booking, they automatically receive a confirmation message.

| Field              | Value                      |
| ------------------ | -------------------------- |
| Event name         | Booking confirmation       |
| Type               | Event-based                |
| Triggering event   | Booking created            |
| Send timing        | Immediate                  |
| Template           | Your confirmation template |
| Filter by services | Empty (applies to all)     |

**Suggested template:**

```
Hi {{name}}, your {{service}} booking for {{date}} at {{time}} has been registered successfully.
We'll confirm your appointment shortly. Thank you.
```

#### Thank-you message after the visit

Send a thank-you message a few hours after the customer completes their visit.

| Field              | Value                   |
| ------------------ | ----------------------- |
| Event name         | Post-visit thank you    |
| Type               | Event-based             |
| Triggering event   | Booking completed       |
| Send timing        | After                   |
| Time amount        | 2                       |
| Time unit          | Hours                   |
| Template           | Your thank-you template |
| Filter by services | Empty (applies to all)  |

**Suggested template:**

```
Hi {{name}}, thank you for visiting us today.
We hope you had a great experience. If you need anything else, we're here to help.
```

#### Weekly promotion every Friday

Send an offer or promotion to your customers every Friday afternoon.

| Field           | Value                            |
| --------------- | -------------------------------- |
| Event name      | Friday promotion                 |
| Type            | Scheduled                        |
| Cron expression | `0 17 * * 5` (Friday at 5:00 PM) |
| End date        | (empty for indefinite)           |
| Template        | Your promotion template          |

**Suggested template:**

```
Hi {{name}}, we have a special offer for you this week.
Book before Sunday and enjoy 10% off your next service.
```

#### Follow-up after resolving a support ticket

When a support ticket is resolved, send the customer a message to make sure they're satisfied.

| Field              | Value                   |
| ------------------ | ----------------------- |
| Event name         | Post-support follow-up  |
| Type               | Event-based             |
| Triggering event   | Support resolved        |
| Send timing        | After                   |
| Time amount        | 1                       |
| Time unit          | Days                    |
| Template           | Your follow-up template |
| Filter by services | Empty                   |

**Suggested template:**

```
Hi {{name}}, we wanted to make sure your inquiry has been fully resolved.
If you need anything else, don't hesitate to reach out. We're here to help.
```

> **Tip**
>
> You can combine multiple automations to create a complete communication flow. For example: instant confirmation when the booking is created, a reminder 24 hours before, and a thank-you message 2 hours after the visit.

## General tips

* **Don't overwhelm your customers**: Avoid setting up too many automations that send messages in quick succession. Two or three messages per booking is usually enough.
* **Always personalize**: Use variables in your templates so each message feels tailored to the customer.
* **Test before activating**: Create a test booking to verify that the automation triggers correctly and the message arrives as expected.
* **Check the timezone**: Make sure your agent's timezone is correctly configured so scheduled messages go out at the right time.