> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.aura.konceptservices.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.aura.konceptservices.com/_mcp/server.

# WhatsApp Business

> Connect WhatsApp Business so your agent can handle customer messages directly from WhatsApp.

## What you need before getting started

To connect WhatsApp with Aura you need a **WhatsApp Business** account. This is the version of WhatsApp designed for businesses, different from the personal WhatsApp app.

> **Info**
>
> If you don't have a WhatsApp Business account yet, you can create one during the connection process. You'll need a dedicated phone number for your business.

## Connect WhatsApp Business

#### Go to Integrations

Navigate to the **Integrations** section from your agent's sidebar.

#### Find WhatsApp

In the available integrations, search for **WhatsApp** and click **Connect**.

#### Review the capabilities

A window will display the capabilities the integration will provide to your agent. Review the information and click **Connect** to continue.

#### Authorize access

Follow the on-screen instructions to authorize access to your WhatsApp Business account. You'll need to sign in with your associated Facebook/Meta account.

#### Verify the connection

Once authorization is complete, the integration will appear in your **Created Integrations** with an active status.

## What your agent can do with WhatsApp

Once the integration is connected, your agent can:

* **Receive Messages**: receive and process incoming messages that customers send to your WhatsApp Business number.
* **Send Messages**: reply to customers directly through WhatsApp.
* **Template management**: submit templates for review, delete them from the provider, and send messages using approved templates.

> **Warning**
>
> When connecting WhatsApp, some capabilities from other messaging channels may be deactivated if they are incompatible. The system will inform you before completing the connection.

## Manage the integration

From the created integration card you can:

* **Configure**: adjust integration settings
* **Sync**: force a manual sync
* **Delete**: disconnect the integration from your agent