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# Create a template

> Learn step by step how to create a message template in Aura for WhatsApp, Instagram, or email.

## How to create your first template

Creating a template is straightforward. Just fill in a few fields with the message content and choose the options you need.

#### Go to the templates section

In your agent's side menu, open **Message Templates** and click the button to create a **New template**.

#### Enter the template name

Type a **Template name** that helps you identify it easily. For example: `appointment_reminder` or `booking_confirmation`.

> **Warning**
>
> The name can only contain lowercase letters, numbers, and underscores (\_). Spaces, uppercase letters, and special characters are not allowed.

#### Select the language

Choose the language of the message (for example, `en` for English or `es` for Spanish). This is especially important for WhatsApp templates, since Meta needs to know which language the template is written in.

#### Set up the header (optional)

The **Header** is the top part of the message. You can leave it empty or choose a type:

* **Text**: A short title displayed prominently at the beginning of the message.
* **Image**: A photo or graphic that accompanies the message.
* **Video**: A video shown alongside the text.
* **Document**: An attached file (for example, a PDF).

If you don't need a header, select **None**.

#### Write the message body

In the **Message body** field, write the main text your customer will receive. This is the most important part of the template.

You can include variables to personalize the message. For example:

```
Hi {{name}}, this is a reminder that you have an appointment on {{date}} at {{time}}.
```

To insert a variable, you can type it manually using the `{{variable_name}}` format or use the **Insert variable** button that appears above the text field.

#### Add a footer (optional)

If you'd like, you can include a short text at the bottom of the message, such as your business name or a legal disclaimer.

#### Add buttons (optional)

Buttons let the customer interact directly with the message. Click **Add button** and choose the type:

* **Quick reply**: The customer can respond with a single tap (for example, "Confirm" or "Cancel").
* **URL**: A button that opens a web link.
* **Phone**: A button that lets the customer call a phone number directly.

For each button, fill in the **Button text** and, depending on the type, the URL or phone number.

#### Review the preview

In the **Preview** section you can see how your template will look before saving it. This helps you make sure the format and content are correct.

#### Save the template

Once you're happy with the result, save the template. It will be created in **Draft** status and you can edit it before submitting it for review (in the case of WhatsApp).

## Tips for a great template

* Write clear and direct messages. Your customers will read them in just a few seconds.
* Use variables so each message feels personalized.
* Don't overdo the buttons: one or two is enough in most cases.
* Always review the preview before saving.