Customize the voice
Choose the agent’s voice
Your agent can speak with different voices. To pick the one that best fits your business, go to Agent Settings > Agent > Calls and look for the Agent Voice field.
Available filters
You can filter the available voices to find the most suitable one:
Preview the voice before choosing
Each voice has a play button that lets you listen to a sample before selecting it. Try several voices until you find the one that best represents your business image.
If your business has a warm and friendly tone, try a young and approachable voice. For more formal businesses like law firms or clinics, a middle-aged voice usually works better.
Voice tone
In addition to the voice itself, you can set the Voice Tone to define how the agent expresses itself. The available options are:
- Professional: Neutral and corporate tone.
- Friendly: Warm and approachable.
- Formal: Respectful and reserved.
- Casual: Relaxed and informal.
- Enthusiastic: Energetic and upbeat.
Primary language
In the Primary Language field, you can select which language your agent will speak during calls. Make sure it matches the language your customers use.
Greeting message
The Greeting Message is the first thing the agent says when answering a call. For example:
“Hello, thanks for calling. How can I help you today?”
You can customize it to include your business name, a specific greeting, or any information you want to convey right from the start.
A good greeting message builds trust. Include your business name so the caller knows they have reached the right place.
