What is the Dashboard
Your control center
The Dashboard is the first screen you see when you log in to Aura. It is your control center: it gives you an at-a-glance view of how your agent is performing and what is happening in your business.
The Dashboard is made up of widgets — cards that display summarized information. Each widget shows a specific piece of data about your agent’s activity.
Available widgets
Below is an explanation of the information each widget provides:
Calls received
Shows the total number of calls your agent has received in the selected time period. It helps you understand how many people have tried to contact your business by phone.
Success rate
Shows the percentage of calls that were resolved successfully — meaning Aura achieved the goal (provided information, took a reservation, answered a question, etc.). A high rate means your agent is doing its job well.
Average duration
Shows the average length of calls handled by your agent. It gives you an idea of how much time Aura needs to resolve each inquiry.
Unsuccessful calls
Shows how many calls could not be resolved successfully. This may be because the customer hung up early, the agent didn’t have the information it needed, or there was a technical issue.
Calls over time
A chart showing how calls are distributed over time (by day, week, or month). It helps you identify the busiest periods.
Messages received
The total number of messages your agent has received across all messaging channels (WhatsApp, Instagram, email). It shows the volume of written communication with your customers.
Reservations received
Shows how many reservations have been created through your agent in the selected time period. This includes reservations made both by phone and by message.
Reservations over time
A chart showing how reservations have evolved over time. It helps you spot trends and plan your business capacity.
Calls and reservations over time
A combined chart showing both calls and reservations in the same time period. It lets you compare both metrics and understand the relationship between them.
Upcoming reservations
A list of the nearest scheduled reservations. It lets you see at a glance what appointments you have coming up over the next few days.
Open support cases
Shows how many support cases are still pending resolution. If this number is high, it’s a sign that you should review the open tickets.
Resolution rate (support)
The percentage of support cases that have been resolved successfully. It gives you an idea of how well your agent is handling customer issues.
Active calls
At the top of the Dashboard you will see an Active calls indicator that shows in real time how many calls your agent is currently handling.
Not all widgets appear by default. You can customize which ones to display and their position. Check the Customize widgets guide to learn how.
