Alerts and warnings

Message: “Verify the agent’s phone number to enable calls.”

What it means: You have not completed the phone number verification process for your agent. Without verifying the phone, Aura cannot receive or manage calls.

How to fix it: Click the Verify phone button or go to Settings > General and follow the verification process next to the phone number field.

Message: “Enable the call channel in the agent settings.”

What it means: The call channel is deactivated on your agent. This may be because you disabled it manually or because it was not configured during creation.

How to fix it: Click the Configure agent button or go to Settings > Agent and enable the calls option.

Message: “Enable the message channel in the agent settings.”

What it means: The message channel is not active, so Aura cannot reply to WhatsApp, Instagram, or email messages.

How to fix it: Click the Configure agent button or go to Settings > Agent and enable the messages option.

Message: “You need an active subscription. Review your plan.”

What it means: You do not have a plan or your subscription has expired. Without an active plan, the agent cannot process calls or messages.

How to fix it: Click the View subscription button and choose a plan that fits your business.

Message: “You have used up your plan’s credit allowance. Renew or upgrade your subscription.”

What it means: You have consumed all the credits included in your monthly plan. Until they are renewed or you purchase more, the agent will not be able to process new interactions.

How to fix it: Click the View billing button. You can wait for them to renew with the next billing cycle, upgrade to a higher plan with more credits, or purchase additional credits.

Message: “Insufficient balance. Add credits or upgrade your plan.”

What it means: Your available balance is not enough to cover the cost of interactions. This happens when you use the pay-as-you-go system and your balance has reached zero.

How to fix it: Click the View billing button and add funds to your account or enable automatic top-ups.

Message: “Set up billing in your profile to enable calls.”

What it means: You have not completed the billing configuration. Without a payment method and valid configuration, the agent cannot operate.

How to fix it: Click the Set up billing button and complete the payment details in your profile.

Message: “Set the agent’s billing limits.”

What it means: You have not defined spending limits for your agent. Aura requires you to set a monthly limit to protect you from unexpected charges.

How to fix it: Click the Set up billing button or go to Settings > Limits and set the monthly limit for your agent.

Message: “You have exceeded the monthly limit. Review your billing.”

What it means: Your agent has reached the monthly spending limit you configured. To protect your budget, Aura has paused the service until the next period.

How to fix it: Click the View billing button. You can increase the monthly limit in the agent settings or wait for the start of the next billing period.

Message: “Your plan’s concurrent call limit has been reached.”

What it means: Your plan has a maximum number of calls that can be active at the same time, and that limit has currently been reached. New calls cannot be answered until one of the current calls ends.

How to fix it: Click the View billing button. If this happens frequently, consider upgrading to a plan that allows more concurrent calls.

Message: “You have reached the daily call limit. Configure the limit in the agent settings.”

What it means: You set a maximum number of calls per day for your agent and that limit has already been reached. No more calls will be answered until tomorrow.

How to fix it: Click the Configure agent button or go to Settings > Limits and increase the daily call limit if needed.