Redirect calls to Aura
The forwarding number
When you activate calls in Aura, the system assigns you a phone number to forward your calls to. You can find this number in Agent Settings > Agent > Calls, just below the activation toggle.
The forwarding number is unique to your agent. Make sure you copy it correctly when setting up call forwarding on your phone.
Types of call forwarding
You can choose in which situations you want calls to be forwarded to Aura. These are the most common options:
All calls
All incoming calls will be automatically forwarded to Aura. Your phone will not ring; the agent will answer all calls directly.
If unanswered
The call is forwarded to Aura only if you do not answer after a few seconds. Ideal if you want to try answering first and let the agent handle it when you cannot.
If powered off
The agent will answer calls only when your phone is turned off or out of coverage.
If busy
The call is forwarded to Aura when you are on another call and cannot answer.
Cancel forwarding
Disables all call forwarding so you receive calls directly on your phone again.
How to set up call forwarding
To set up call forwarding, you need to dial a special code in your phone’s dialer app, followed by the Aura forwarding number. The code depends on the type of forwarding you want to activate.
The exact codes vary depending on your phone carrier (AT&T, Verizon, T-Mobile, etc.) and your line type. Check with your carrier for the call forwarding codes that apply to your line.
As a general reference, forwarding codes usually follow this format:
Replace [number] with the forwarding number shown in your agent settings in Aura.
If you are unsure which codes to use, contact your phone carrier and ask them to set up call forwarding to the number you provide.
