ConfigurationIntegrationsAvailable integrations

Gmail

What you need before getting started

To connect Gmail with Aura you need a Google account. It can be a personal Gmail account or a Google Workspace account (corporate email).

Connect Gmail

1

Go to Integrations

Navigate to the Integrations section from your agent’s sidebar.

2

Find Gmail

In the available integrations, search for Gmail and click Connect.

3

Review the capabilities

A window will display the capabilities the integration will provide to your agent. Review the information and click Connect.

4

Authorize your Google account

A Google window will open. Sign in with the account you want to use and authorize access to Gmail.

5

Verify the connection

Once authorization is complete, the integration will appear as active in your Created Integrations.

What your agent can do with Gmail

Once the integration is connected, your agent can:

  • Receive emails: process emails that arrive in your inbox.
  • Send emails: reply to customers by email directly.

Emails handled by the agent also appear in the Messages section of your agent, alongside conversations from other channels.

Manage the integration

From the created integration card you can:

  • Configure: adjust integration settings
  • Sync: force a manual sync
  • Delete: disconnect Gmail from your agent