Limits and costs

Credit system

Calls in Aura work on a credit system. Each minute of conversation consumes a certain number of credits. The cost is calculated when the call ends based on its total duration.

Where credits come from

Your account has two sources of credits:

1. Plan credits: Your subscription includes a monthly credit allowance. These renew with each billing period.
2. Wallet balance: You can top up additional credits that are added to your plan credits. These are used when your plan credits run out.

Test calls

Test calls have a reduced cost: they consume 50% of the credits compared to a regular call. This lets you test and fine-tune your agent without spending as much.

Configure limits

Limits are configured in Agent Settings > Limits. Here you can control:

Daily call limit

Set the maximum number of calls your agent can handle in a day. This helps you control credit consumption.

• Enter a number to set the limit (for example, 100).
• Use the value -1 to indicate no limit.

Maximum duration per call

Set the maximum time in seconds that each call can last. If a call reaches this limit, the agent will say goodbye and end the conversation.

• For example, a value of 600 equals 10 minutes per call.

Monthly limit

Set a monthly credit cap. When reached, the service can either stop or use your wallet balance, depending on the option you choose:

• Stop: The call service stops until the next billing period.
• Use Balance: Credits available in your account wallet start being used.

Simultaneous calls

The number of calls your agent can handle at the same time depends on your subscription plan. If you receive more calls than your plan allows simultaneously, the additional calls will not be answered.

What happens when limits are reached