Practical examples | Koncept Aura

Ready-to-use automations

Below you’ll find detailed automation examples you can set up in your business. Each one includes the exact values to enter in every field.

Appointment reminder 24 hours before

Send a message to the customer one day before their appointment so they don’t forget.

Field	Value
Event name	24h appointment reminder
Type	Event-based
Triggering event	Booking confirmed
Send timing	Before
Time amount	24
Time unit	Hours
Template	Your reminder template (with variables like name, date, and time)
Filter by services	Empty (applies to all)

Suggested template:

Hi {{name}}, just a reminder that you have a {{service}} appointment tomorrow at {{time}}.
If you need to cancel or reschedule, reply to this message.

Instant booking confirmation

As soon as a customer makes a booking, they automatically receive a confirmation message.

Field	Value
Event name	Booking confirmation
Type	Event-based
Triggering event	Booking created
Send timing	Immediate
Template	Your confirmation template
Filter by services	Empty (applies to all)

Suggested template:

Hi {{name}}, your {{service}} booking for {{date}} at {{time}} has been registered successfully.
We'll confirm your appointment shortly. Thank you.

Thank-you message after the visit

Send a thank-you message a few hours after the customer completes their visit.

Field	Value
Event name	Post-visit thank you
Type	Event-based
Triggering event	Booking completed
Send timing	After
Time amount	2
Time unit	Hours
Template	Your thank-you template
Filter by services	Empty (applies to all)

Suggested template:

Hi {{name}}, thank you for visiting us today.
We hope you had a great experience. If you need anything else, we're here to help.

Weekly promotion every Friday

Send an offer or promotion to your customers every Friday afternoon.

Field	Value
Event name	Friday promotion
Type	Scheduled
Cron expression	`0 17 * * 5` (Friday at 5:00 PM)
End date	(empty for indefinite)
Template	Your promotion template

Suggested template:

Hi {{name}}, we have a special offer for you this week.
Book before Sunday and enjoy 10% off your next service.

Follow-up after resolving a support ticket

When a support ticket is resolved, send the customer a message to make sure they’re satisfied.

Field	Value
Event name	Post-support follow-up
Type	Event-based
Triggering event	Support resolved
Send timing	After
Time amount	1
Time unit	Days
Template	Your follow-up template
Filter by services	Empty

Suggested template:

Hi {{name}}, we wanted to make sure your inquiry has been fully resolved.
If you need anything else, don't hesitate to reach out. We're here to help.

You can combine multiple automations to create a complete communication flow. For example: instant confirmation when the booking is created, a reminder 24 hours before, and a thank-you message 2 hours after the visit.

General tips

Don’t overwhelm your customers: Avoid setting up too many automations that send messages in quick succession. Two or three messages per booking is usually enough.
Always personalize: Use variables in your templates so each message feels tailored to the customer.
Test before activating: Create a test booking to verify that the automation triggers correctly and the message arrives as expected.
Check the timezone: Make sure your agent’s timezone is correctly configured so scheduled messages go out at the right time.