What is Aura
Your virtual assistant for serving your customers
Aura is an intelligent virtual assistant that works around the clock for your business. It answers phone calls, responds to messages on WhatsApp, Instagram, and email, and manages your customer bookings and appointments — all automatically.
Think of Aura as an employee who never takes a break: always available to help your customers, answer their questions, and keep your schedule organized.
What problems does Aura solve
When you can’t pick up the phone, Aura answers for you, collects the customer’s information, and handles whatever they need.
Aura automatically replies to messages you receive on WhatsApp, Instagram, or email — so you don’t have to keep checking.
Your customers can book appointments by simply talking to Aura, which checks your availability and confirms the reservation.
Even when your business is closed, Aura keeps answering inquiries and taking reservations at any hour.
What types of businesses is it for
Aura is designed for any business that receives calls, messages, or bookings from customers. Here are some examples:
Healthcare
Clinics, medical practices, dentists, physiotherapists, and hospitals. Aura manages appointments, answers frequently asked questions about hours and services, and collects patient information.
Hospitality
Restaurants, hotels, bars, and cafes. Aura takes table reservations, answers questions about the menu or availability, and handles customer requests.
Beauty and wellness
Hair salons, spas, beauty centers, and gyms. Aura lets your customers book their next appointment by phone or message without you having to stop what you’re doing.
Retail
Shops and stores. Aura handles inquiries about products, opening hours, and availability.
Professional services
Law firms, consultancies, advisory firms, and agencies. Aura schedules meetings, collects contact details from potential clients, and answers initial inquiries.
Main use cases
- Appointments and reservations: Your customers call or write, and Aura handles the booking by checking your availability in real time.
- Customer service: Aura answers common questions about your services, hours, location, and pricing.
- Sales inquiries: When a potential customer is interested in your services, Aura collects their details and provides the information they need.
- Support: If a customer has an issue, Aura tries to resolve it or escalates it to someone on your team.
- General information: Aura provides any information you’ve added to its knowledge base.
Why choose Aura
- Always available: Works 24 hours a day, 7 days a week.
- Multichannel: Handles phone calls, WhatsApp, Instagram, and email from a single place.
- Easy to use: No technical knowledge required to set it up.
- Customizable: You can adjust its tone, language, instructions, and behavior to match your business.
- Scalable: You can create multiple agents for different businesses or locations from a single account.
